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Terms and Conditions & Privacy Policy

Last Updated: Jan, 2026

Please read these Terms and Conditions carefully before using the text.ai service operated by TextAI Corporation.

1. Acceptance of Terms

By accessing or using text.ai or Alfi, you agree to be bound by these Terms and Conditions. If you disagree with any part of the Terms and Conditions, you may not access the Service. These Terms apply to all users, whether using the Service individually or in group settings. Reply HELP for help, STOP to cancel at any point in time.

2. Service Description

2.1 General Service

text.ai aka Alfi is an artificial intelligence assistant available via SMS, WhatsApp, Telegram, and our standalone app that provides informational and advisory content through messaging. The Service can be accessed through individual conversations or integrated into group chats.

2.2 Service Capabilities

The Service provides:

• Personalized recommendations and information
• Group chat integration
• Information retrieval and analysis
• General advisory content

2.3 Service Limitations

Alfi/text.ai is provided for informational purposes only. The Service explicitly:

• Is NOT a substitute for professional medical advice, diagnosis, or treatment
• Is NOT a replacement for mental health services or professional therapy
• Does NOT provide emergency services
• Makes NO guarantees regarding the accuracy or completeness of the information provided

2.4 SMS Terms

You can opt-in to use text.ai as your live search assistant. Message frequency will vary, and message/data rates may apply. You can reply HELP for help or reach out to founders(at)text.ai for any customer care questions, STOP to cancel.

3. User Eligibility and Registration

3.1 Age Requirements

• Users must be at least 13 years of age to use the Service.
• Users between 13 and 18 years of age must have parental or legal guardian consent.
• Parents/guardians are responsible for monitoring the minor's use of the Service.
• By using the service, you represent and warrant that you meet these requirements.

3.2 Registration Requirements

To use the Service, users must:

• Have a valid US/CA phone number.
• Provide accurate and complete information when requested.
• Be responsible for maintaining the confidentiality of their chat.

4. Privacy and Data Collection

4.1 Data Collection

We collect and process:

• App, SMS, WhatsApp, or Telegram messages sent to and from the Service.
• Phone numbers.
• Usage patterns and interaction data for safety.
• Group chat content when the Service is involved.
• User preferences and settings for personalization.

4.2 Data Usage

Collected data is used for:

• Providing and improving the Service.
• User safety.
• Personalizing user experience.
• Training and improving AI models.
• Analytics and service optimization.
• Legal compliance.

4.3 Data Protection

• All data is encrypted in transit and at rest.
• Users can request data deletion subject to legal requirements.

4.4 Handling of Personal Information

We do not "sell" or "share" personal information as defined under the CCPA, nor have we done so in the preceding 12 months.

4.5 Children's Privacy

Children under the age of 13 are not permitted to use the Service. We do not seek to collect any personal information about children under 13. If we become aware that we have unknowingly collected such information, we will take commercially reasonable efforts to delete it.

5. User Conduct and Content

5.1 Prohibited Activities

Users shall not:

• Use the Service for illegal purposes.
• Harass, abuse, or harm others.
• Submit false or misleading information.
• Attempt to reverse engineer the Service.
• Interfere with Service operation.
• Share explicit or inappropriate content.
• Spam or flood the Service with messages.
• Spam the Service with bots and automation.

5.2 Group Chat Guidelines

When using Alfi in group settings:

• Users are responsible for their shared content.
• Service may be removed from groups violating these Terms and Conditions.

6. Intellectual Property

6.1 Ownership

• The Service, including integrated AI models and systems, remains Company property.
• User-generated content remains user property.
• Users grant Company a license to process and analyze their content.
• Company retains rights to all Service improvements.

6.2 Licenses

Users receive a limited, non-exclusive license to:

• Use the Service as intended.
• Access and utilize AI-generated content for personal use.
• Share Service responses within permitted contexts.

7. Liability and Disclaimers

7.1 Service Warranty

The Service is provided "AS IS" without warranties of any kind.

7.2 Limitation of Liability

Company shall not be liable for:

• Decisions made based on Service information.
• Accuracy of AI-generated content.
• Service interruptions or failures.
• Data loss or security breaches.
• Consequential or incidental damages.
• Third-party actions or content.

7.3 Indemnification

Users agree to indemnify and hold Company harmless from claims arising from violations of these Terms and Conditions.

8. Additional Provisions

8.1 Service Changes

Company reserves the right to modify or discontinue features and update pricing and terms.

8.2 Account Termination

Company may terminate user access for Terms and Conditions violations or illegal activities.

8.3 SMS Messaging and Phone Calls

Certain portions of the service may allow us to contact you via telephone or text messages.

9. Governing Law and Jurisdiction

These Terms shall be governed by the laws of Delaware.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the Service after modifications constitutes acceptance of the updated Terms.

11. Contact Information

For questions, please contact us via the text.ai contact form.

12. Severability

If any provision of these Terms is held to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

13. Entire Agreement

These Terms constitute the entire agreement between users and Company regarding the Service.

14. Additional Terms for EU/EEA Users

14.1 Governing Law for EU Users

These Terms shall not deprive you of the protection afforded by mandatory consumer protection laws of your country of residence.

14.2 GDPR Rights Acknowledged

We acknowledge your rights under the General Data Protection Regulation (GDPR).

14.3 Dispute Resolution

You may use the European Commission's Online Dispute Resolution platform to resolve disputes.

14.4 EU Representative

Prighter EU Rep GmbH
Schellinggasse 3/10,
1010 Vienna,
Austria.

14.5 Limitation of Liability (EU Users)

Sections 7.1 and 7.2 do not limit or exclude our liability for any other liability that cannot be limited or excluded by applicable law.